Malaysia Airlines cabin crew 'bullied' Josh Cahill

Malaysia Airlines has gotten into trouble, in a ‘infamous’ flight review by travel blogger, Josh Cahill. The blogger claims that he was ‘bullied’ and to an extent ‘humiliated’ by cabin crew during his flight MH4 to London – Heathrow.

Josh YouTube / Says.com

View this post on Instagram

My recent trip on @malaysiaairlines was probably the worst flight of my life. Literally nothing was working on the plane and after sharing my thoughts on Instagram the crew would deny me service, bully me throughout the flight and even the CEO was all fine with it. Stay tuned for next weeks review of my Horror flight on Malaysia Airlines. . #gotravelyourway #avgeek #aviationgeek #instagramaviation #businesstraveller #instaplane #aviationlovers #luxurytravel #businessclass #aviation4u #firstclasstravel #airlinegeeks #aviationdaily #aviationdaily #aviationblogger #bloggerlife #youtuber #joshcahill #malaysia #malaysiaairlines #kualalumpur #london #izhamismail

A post shared by Josh Cahill (@gotravelyourway) on Nov 18, 2018 at 1:25am PST

Josh posted below post during the flight using on–board Wifi and apparently it caught the attention of customer service team and received a message back, which said the they had seen his Instagram post and contacted the captain so crew could work on making his flight more comfortable.

However, this started the disgraceful treatment from the cabin crew.

What went wrong

Sticky and dirty meal tray used. – Josh YouTube / Says.com

View this post on Instagram

I’m only halfway through my flight to London and I can already say that this is the most disappointing flight of the year. Very unfriendly crew (where did the amazing Malaysian hospitality go?), broken inflight entertainment (asked the crew to fix it and they never got back to me) which leaves me 13 hours without entertainment, dreadful food served on a sticky and filthy tray and on top of that I was probably assigned the worst seat on that plane... sorry @malaysiaairlines but this was/is a really poor performance. Stayed tuned for the full review, soon on my YouTube! However, Malaysia will always be my favorite country 🇲🇾❤️ . #gotravelyourway #avgeek #aviationgeek #instagramaviation #businesstraveller #instaplane #aviationlovers #luxurytravel #businessclass #aviation4u #firstclasstravel #airlinegeeks #aviationdaily #aviationdaily #aviationblogger #bloggerlife #youtuber #joshcahill #malaysiaairlines #mh04 #london #uk #malaysia #kualalumpur #nightmare

A post shared by Josh Cahill (@gotravelyourway) on Sep 23, 2018 at 10:26pm PDT

In March, MAB launched a new brand campaign titled “Malaysian Hospitality Begins With Us”. This was in a bid to reinstate and demonstrate that MAB is the national icon and represents Malaysian hospitality on behalf of the nation to all its guests and customers. This is a contrary to how Josh and other passengers treated.

The flight review video (complete):



If the management of Malaysia Airlines, Izham Ismail is serious looking into the allegation, he should ask suspension of the entire crew of the flight.

Besides, their chief commercial officer, Arved von zur Muehlen should conduct a duly investigation on the set of crew's behaviour and professionalism.